AI Transformation with Fonterra and SAP | SAP Sapphire Madrid 2026

See how Fonterra is using RISE with SAP, clean core, and AI to modernize business processes while delivering value along the way. At SAP Sapphire Madrid 2026, Toby Granwal, Chief Information Officer at Fonterra, shares how the farmer-owned dairy cooperative is transforming a large, complex manufacturing and supply chain footprint. As New Zealand’s largest business, exporting dairy products to more than 100 countries, Fonterra is moving to SAP S/4HANA through RISE with SAP to simplify ways of working, move back to standard, and create a foundation for innovation. The conversation explores why Fonterra sees this transformation as more than a technology upgrade. With two manufacturing sites and its U.S. market already live, the team is focused on delivering value before the full rollout is complete. That includes embedding AI into real workflows across cash application, maintenance order recommendations, and conversational planning for transportation management. Fonterra also discusses how SAP and Fonterra teams worked together through a forward-deployed engineering approach to identify high-value AI opportunities. One example is services procurement, where Joule can help turn unstructured invoice data into service entry sheets through a more intuitive user experience. The discussion closes with the importance of adoption and change management, including how tools like WalkMe can help users embed new ways of working at scale. Chapters: 00:00 - Welcome to SAP Sapphire Madrid 00:19 - Fonterra’s global scale and supply chain 00:51 - Transforming with RISE with SAP 01:34 - Delivering value during transformation 02:05 - Clean core as a foundation for AI 03:10 - Finding high-value AI use cases 03:48 - AI in cash application and transportation planning 04:05 - A best-practice approach to AI value 05:16 - Forward-deployed engineering with SAP 05:49 - Services procurement with Joule 06:46 - Scaling agentic workflows 07:28 - SAP as a transformation partner 08:16 - Adoption, change management, and WalkMe Watch the full Customer Success Keynote. 👉 https://youtu.be/dG9aBkJCcso Watch all SAP Sapphire replays on demand. 👉https://www.sap.com/events/sapphire.html Follow SAP: LinkedIn: https://www.linkedin.com/company/sap/ Instagram: https://www.instagram.com/sap Facebook: https://www.facebook.com/SAP/ Threads: https://www.threads.com/@sap About SAP: As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html #RISEwithSAP #SAPBusinessAI #SAPSapphireMadrid2026