Demo: Reimagining Customer Engagement with SAP Engagement Cloud | SAP Connect

See how SAP Engagement Cloud unifies customer data, AI, and experience management to help businesses build lasting relationships. In this SAP Connect 2025 demo, discover how SAP Engagement Cloud brings together marketing, sales, service, and experience data on one intelligent platform. Powered by SAP Business Technology Platform (BTP) and SAP Business AI, it helps organizations deliver personalized, connected experiences across every customer touchpoint. 00:00 - Introduction 00:38 - What Is SAP Engagement Cloud? 02:00 - Unified Customer Data in Action 03:25 - AI-Driven Recommendations and Automation 04:50 - Sales and Service Collaboration 06:10 - Analytics and Performance Insights 07:15 - Outcomes and Next Steps The demo showcases how teams can anticipate customer needs, streamline communications, and act on real-time insights—from identifying opportunities to resolving issues before they escalate. With embedded analytics, AI-driven recommendations, and automated workflows, SAP Engagement Cloud transforms engagement from reactive to proactive. Fully integrated with SAP S/4HANA Cloud, SAP CX solutions, and SAP Analytics Cloud, the platform empowers every department to see a single, trusted view of the customer. The result: stronger loyalty, faster growth, and smarter decisions driven by data and empathy. Watch the full Opening Keynote: https://sap.to/6058Aqt0o Watch all SAP Connect replays: https://sap.to/6059Aqt0U Explore SAP Business Suite: https://sap.to/6050Aqt0q Follow us on social: LinkedIn: https://sap.to/6051Aqt0S Instagram: https://sap.to/6052Aqt0s Facebook: https://sap.to/6053Aqt0t Threads: https://sap.to/6054Aqt0Q About SAP: As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055Aqt0v #SAPConnect #SAPEngagementCloud #CX